In-Plants Online

They can then use this number to check the real-time status of their job, right from their own computer. Searches can be performed by job number, customer name or university department.

"We receive far fewer phone calls from customers wanting to know where their job is," notes Goss. He says this function receives about 100 hits per month, equating to about 1,200 fewer phone inquiries that the shop faces each year.