In-Plants Online

Since then two services have been added to the site that have proved to be beneficial to both the in-plant and its customers:

• Orders can now be placed online, right from the in-plant's Web site.

• Customers can check the status of their jobs on the Web.

"It goes directly into our printing management database so we don't have to re-key anything," Goss says of the online ordering feature. He feels that this cuts one to two days off the turnaround time, since customers don't have to fill out a work order, mail it to the shop and then have the shop process the paperwork. Customers receive an e-mail confirming the arrival of their order and are assigned a job number.