Telling Your Story: A Key to Success
The same process applies to support units in for-profit and not-for-profit organizations. A self-study validated by an external voice as part of your strategic planning process makes good sense.
The other part of the planning process relates to an action orientation. As a manager, you should be planning. The fact that your parent organization may not include you in the planning process does not mean you’re off the hook. How many times have we seen a request like this on a blog or listserv:
Ray Chambers, CGCM, MBA, has invested over 30 years managing and directing printing plants, copy centers, mail centers and award-winning document management facilities in higher education and government.
Most recently, Chambers served as vice president and chief information officer at Juniata College. Chambers is currently a doctoral candidate studying Higher Education Administration at the Pennsylvania State University (PSU). His research interests include outsourcing in higher education and its impact on support services in higher education and managing support services. He also consults (Chambers Management Group) with leaders in both the public and private sectors to help them understand and improve in-plant printing and document services operations.
