Telling Your Story: A Key to Success
Auxiliary and support services, like printing and copying, exist to support the parent organization, not the other way around. While it’s important, if not essential, to understand trends in the printing industry, it’s even more important that you understand the operating environment of your parent organization and link printing trends to its strategic direction.
Ray Chambers, CGCM, MBA, has invested over 30 years managing and directing printing plants, copy centers, mail centers and award-winning document management facilities in higher education and government.
Most recently, Chambers served as vice president and chief information officer at Juniata College. Chambers is currently a doctoral candidate studying Higher Education Administration at the Pennsylvania State University (PSU). His research interests include outsourcing in higher education and its impact on support services in higher education and managing support services. He also consults (Chambers Management Group) with leaders in both the public and private sectors to help them understand and improve in-plant printing and document services operations.
