Telling Your Story: A Key to Success
Based on my own observations and experience, as well as conversations with decision makers in organizations of all types, here are some areas that I think decision makers are looking for.
Know Your Business
What’s more important to the manager of an in-plant: understanding the trends affecting the printing and copying business or knowing the business environment of the parent organization? It’s a trick question; the answer is both.
Ray Chambers, CGCM, MBA, has invested over 30 years managing and directing printing plants, copy centers, mail centers and award-winning document management facilities in higher education and government.
Most recently, Chambers served as vice president and chief information officer at Juniata College. Chambers is currently a doctoral candidate studying Higher Education Administration at the Pennsylvania State University (PSU). His research interests include outsourcing in higher education and its impact on support services in higher education and managing support services. He also consults (Chambers Management Group) with leaders in both the public and private sectors to help them understand and improve in-plant printing and document services operations.
Managing by the Numbers
Developing a Centralized Copier Management Program
Increasing Value with Expanded Services: In-plant Opportunities to Become a Turnkey Communications Partner
From the Editor: Outflanking Outsourcing
Outside In: How Insourcing Helps In-plants Thrive
Overlooked Opportunities: Shredding It in New York
