Telling Your Story: A Key to Success
The VP usually begins by telling me about the organization and asking for my overall perceptions of the in-plant, those sorts of things. Then he or she will get a really serious look and say something like this:
“I think [insert name of in-plant manager] is doing a good job. I get reports on impressions, numbers of work orders, productivity, waste and spoilage every month, but I’m not sure what it all means. I want you to help me understand what [in-plant manager] is telling me.”
Ray Chambers, CGCM, MBA, has invested over 30 years managing and directing printing plants, copy centers, mail centers and award-winning document management facilities in higher education and government.
Most recently, Chambers served as vice president and chief information officer at Juniata College. Chambers is currently a doctoral candidate studying Higher Education Administration at the Pennsylvania State University (PSU). His research interests include outsourcing in higher education and its impact on support services in higher education and managing support services. He also consults (Chambers Management Group) with leaders in both the public and private sectors to help them understand and improve in-plant printing and document services operations.
