Telling Your Story: A Key to Success
Don’t Whine
Stuff happens. We all know that. It’s a tough world out there. Your customers are unreasonable and want everything in 24 hours or less. The commercial printer down the street is slashing his prices and siphoning off your work. The graphic designers are designing work that’s too sophisticated for your equipment. Your staff isn’t motivated. And on and on. Get over it.
Ray Chambers, CGCM, MBA, has invested over 30 years managing and directing printing plants, copy centers, mail centers and award-winning document management facilities in higher education and government.
Most recently, Chambers served as vice president and chief information officer at Juniata College. Chambers is currently a doctoral candidate studying Higher Education Administration at the Pennsylvania State University (PSU). His research interests include outsourcing in higher education and its impact on support services in higher education and managing support services. He also consults (Chambers Management Group) with leaders in both the public and private sectors to help them understand and improve in-plant printing and document services operations.
Managing by the Numbers
Developing a Centralized Copier Management Program
Increasing Value with Expanded Services: In-plant Opportunities to Become a Turnkey Communications Partner
From the Editor: Outflanking Outsourcing
Outside In: How Insourcing Helps In-plants Thrive
Overlooked Opportunities: Shredding It in New York
