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"Effective" in-plants promote themselves as cheaper, faster and friendlier than the competition. This is a difficult tactic, the paper says, and leaves them vulnerable to outsourcing.
"Valuable" in-plants aim to become essential elements in their parent organization's value chain. They exploit their intimate knowledge of customers, their links with internal units and their unique solutions that are difficult for outside service providers to emulate.
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- Companies:
- Canon U.S.A.
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