IPMA Makes a Splash in Kansas City
"Your customers don't care how much you know about your business until they know how much you care about them," he said.
In-plants are always seeking new services, so Mike O'Hara and Rob Lingard, of Deseret Mutual Benefit Administrators, offered a session detailing their mail scanning operation. Each day their in-plant picks up incoming mail, opens it and sorts it into more than 25 categories. These batches are prioritized by customer needs, and a barcoded separator sheet is placed atop each document. Batches are scanned, adjusted for quality and sent to customers the same day, greatly enhancing the company's workflow and productivity.
Bob has served as editor of In-plant Impressions since October of 1994. Prior to that he served for three years as managing editor of Printing Impressions, a commercial printing publication. Mr. Neubauer is very active in the U.S. in-plant industry. He attends all the major in-plant conferences and has visited more than 180 in-plant operations around the world. He has given presentations to numerous in-plant groups in the U.S., Canada and Australia, including the Association of College and University Printers and the In-plant Printing and Mailing Association. He also coordinates the annual In-Print contest, co-sponsored by IPMA and In-plant Impressions.
