IPMA Makes a Splash in Kansas City
He urged successful in-plants to challenge their success. Find out why you are successful and assess how likely it is you will continue to be. Ask yourself how you can improve. Constantly benchmark your performance, he added, and report your progress.
Richard Silver, of George Fox University, gave an animated and interactive presentation on customer service, sharing examples from his lifetime of experience providing it. He asked the audience for examples of good (and bad) service and discussed the importance of effective communications skills, such as good eye contact, body language, listening and asking questions.
Bob has served as editor of In-plant Impressions since October of 1994. Prior to that he served for three years as managing editor of Printing Impressions, a commercial printing publication. Mr. Neubauer is very active in the U.S. in-plant industry. He attends all the major in-plant conferences and has visited more than 180 in-plant operations around the world. He has given presentations to numerous in-plant groups in the U.S., Canada and Australia, including the Association of College and University Printers and the In-plant Printing and Mailing Association. He also coordinates the annual In-Print contest, co-sponsored by IPMA and In-plant Impressions.
