IPMA Makes a Splash in Kansas City
Stayin' Alive
In his session on combatting threats to in-plants, NAPL's Howie Fenton noted that customer surveys must be "actionable" if they are to do the in-plant any good. They should not only ask how the in-plant is doing, but how it compares with the competition. In his work, he said, he has kept in-plants from being shut down by using customer feedback showing the shop is better than its competition.
Bob has served as editor of In-plant Impressions since October of 1994. Prior to that he served for three years as managing editor of Printing Impressions, a commercial printing publication. Mr. Neubauer is very active in the U.S. in-plant industry. He attends all the major in-plant conferences and has visited more than 180 in-plant operations around the world. He has given presentations to numerous in-plant groups in the U.S., Canada and Australia, including the Association of College and University Printers and the In-plant Printing and Mailing Association. He also coordinates the annual In-Print contest, co-sponsored by IPMA and In-plant Impressions.
