In-plant printers add envelope inserting, improve customer service

By Bob Neubauer

LIKE ANY city, San Antonio sends out a lot of mail to residents. Before last October, though, mailings that required a large amount of folding and inserting were essentially impossible for the city's four-employee in-plant to handle.

"We didn't have the manpower to fold 50,000 sheets of paper and then insert it into envelopes," explains Guillermo Castoreno, Central Services manager for the city. "We would tell them that we couldn't do that for them." The customers would then have to assemble their own staffs for an envelope-stuffing party.

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Bob Neubauer Author's page

Bob has served as editor of In-plant Impressions since October of 1994. Prior to that he served for three years as managing editor of Printing Impressions, a commercial printing publication. Mr. Neubauer is very active in the U.S. in-plant industry. He attends all the major in-plant conferences and has visited more than 180 in-plant operations around the world. He has given presentations to numerous in-plant groups in the U.S., Canada and Australia, including the Association of College and University Printers and the In-plant Printing and Mailing Association. He also coordinates the annual In-Print contest, co-sponsored by IPMA and In-plant Impressions.

Inserting Can Help You Add Value