Spread Roots and Be Indispensable
It is our responsibility as in-plant managers to prepare for a future wrought with change by regularly questioning our product and service offerings and diversifying when possible.
The biggest problem with my colleague's statement is that this attitude will run through your in-plant like the H1N1 virus with the same calamitous results. However, the opposite of this "say no first" attitude can be equally contagious. Say "yes" to your customers and provide them with every service and solution that you possibly can. Go the extra mile on every job, every time, and up-sell, up-sell, up-sell. If you set the example, your employees will follow.
Jim Sabulski is manager of Cougar Prints - Misericordia University Print and Mail Services, in Dallas, Pa. You can reach him at: jsabulsk@misericordia.edu
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