Keep It In or Send It Out?

I asked, "What's your plan to get out of scope?" The answer was honest: they were looking for help to create the plan because they weren't sure where to start.

I asked if they had a justification plan? Some in-plants call them a business or marketing plan or an in-plant strategy. I really don't care what you call it. I want to know that the benefits of the in-plant are documented as part of a constantly updated and analyzed justification of why the department exists, the benefits of having it and where it's going. He answered that some of that information existed but it wasn't gathered in one place. This is often the situation I encounter at in-plants.