Keep It In or Send It Out?
Does your in-plant have a justification plan? How are you proving your shop’s strategic relevance? Here are some key points you should be considering.
The "create" approach can sound something like, "I've done the best I can to understand you, your department and your customer, and I believe I have some ideas that can help you beyond cost savings alone." It may take more time to understand the customer's department or their relationships with their customers, but it's an easy way for you to differentiate yourself by putting the customer's needs in the middle of your efforts and showing them how to grow and go further, enabled by your ideas.
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