In-plant finds Advocate in Management

How did such a significant improvement come about?

"Initially it wasn't much of an incremental investment to make. We just weren't using the resources we had," reports Jonathan Bruss. As vice president of Supply Chain Management, Printing Services is a part of his division.

Bruss says most of the hospitals weren't using Printing Services, but were utilizing their own limited services or outsourcing the work. Then, in 2001, Bruss hired consultants to administer a cost-benefit analysis to determine how the corporation should handle its printing. The in-plant was looked at very closely to determine if it should be continued or if outsourcing was a better option.