In-Plant/Data Center Integration

Letting Go

Carol Doffing, formerly of Blue Cross/Blue Shield in St. Paul, Minn., said one good way to take control out of the equation is to recognize it is a secondary issue.

"I had been telling my boss for several years that I saw a need for the data center and printing to start merging," Doffing, former vice president of operations, recalled. "The technology was blending and we really needed to take a look at what economies of scale we could get by merging those areas together. I stated the case that they belong together, then considered who should manage it. I took the emotion out of it at the very front."