In-flight Service

Up in chilly Minneapolis, Tim Bride, Manager of Northwest Airlines Printing Services, is also fighting for work, though he finds it disappearing for a different reason.

"Particularly in the airline industry, there is this tidal wave of outsourcing. [Management] is trained to 'buy instead of do.' And the airline industry has a history of being high-cost, so the vendors of the world become more economically attractive," he says.