In-flight Service

"They noticed some things that they could be doing differently," he says. And his operation saw a chance to save Northwest money by having Continental Printing Services handle the printing of placards, a job that is now outsourced.

"We're sharing processes and any information we can," he says. He hopes to extend this alliance further to include in-plants at other airlines. He has already talked with managers at United and U.S. Airways, and would love to talk with others. (Contact him at tim.bride@nwa.com.)