In-flight Service

"We do pretty much everything—flight manuals, bid sheets for pilots and flight attendants," reports Rackliff. Those bid sheets, which in-flight staff use to request their schedules, Rackliff characterizes as "the single highest volume usage we've got on a monthly basis."

Airline Partnership

Shortly after this article was written, Amanda Rackliff, manager of Continental Airlines Printing Services, flew up to Minneapolis to visit with Tim Bride, manager of Northwest Airlines Printing Services.