Preparing for Successful VDP
What can you do to fix these addresses? Maybe the bigger question is why should you be concerned about fixing them? Let's say you sent out a 20,000-piece mailing and 5 percent of your addresses were deemed undeliverable, and of the pieces that were delivered there was a 4 percent response rate, which generated an average sale of $200. The lost revenue from these bad addresses would be $8,000 (i.e., 20,000 pieces x .05 undeliverable addresses x.04 response rate x $200 per sale). And that does not consider the lifetime value of a customer.
John Leininger is a professor in the Department of Graphic Communications at Clemson University. He has been at Clemson since 1986. He has taught courses in flexography, lithography, digital printing, inks and substrates, as well as the department’s management class dealing with estimating, planning, equipment purchasing, cost analysis and plant layout. Currently, he is focused on the digital printing and variable data market. Contact him at:ljohn@clemson.edu