I Benchmark, Therefore, I Am

What does management want to know? Here are a few examples:

• Is the in-plant offering the right mix of services?

• Is its pricing competitive?

• Are you selecting the right type of equipment?

• How can you make things simpler?

• Are you moving in the right direction?

Also, what do you want to know about your peers' operations? Don't neglect this. If you ask the right questions your in-plant can gain vindication, recognition and the opportunity to grow.