Naysayers and Yea-sayers
Every organization has naysayers and yea-sayers. The number of their complaints or compliments can affect—and even determine—the perception of the in-plant.
Of course, the yea-sayers are just the opposite.
Measuring and Acting
Every organization has naysayers and yea-sayers, and the number or the amplitude of their complaints or compliments often affects, and perhaps determines, the perception of the in-plant. While we all know about the more vocal critics or fans, have you tried to measure them?
Howie Fenton is an independent consultant who focuses on analyzing/benchmarking the performance of printing operations. Fenton helps companies use metrics, best practices and workflow strategies to streamline operations. Call (720) 872-6339 or email howie@howiefentonconsulting.com
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