Naysayers and Yea-sayers
Every organization has naysayers and yea-sayers. The number of their complaints or compliments can affect—and even determine—the perception of the in-plant.
These questions grew out of my experiences during two projects. The first was an evaluation of multiple state-run in-plants. This reminded me, painfully, of the battles we fight with people of all different backgrounds who may or may not appreciate the benefits (or fully understand the costs) of in-house production vs. outsourcing. These are the "naysayers."
Howie Fenton is an independent consultant who focuses on analyzing/benchmarking the performance of printing operations. Fenton helps companies use metrics, best practices and workflow strategies to streamline operations. Call (720) 872-6339 or email howie@howiefentonconsulting.com
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