Naysayers and Yea-sayers
Print Services for the Washington, D.C., facility were originally located in Lorton, Va., and housed in the same facility as Fulfillment Services. This was relocated to the D.C. headquarters in 1985 to provide closer and better access for the staff. If you ever get the chance, move closer to your customers. Anytime you can decrease the distance between services and customers, you will increase the number of fans. This is often seen when university in-plants on large sprawling campuses create small satellites.
Howie Fenton is an independent consultant who focuses on analyzing/benchmarking the performance of printing operations. Fenton helps companies use metrics, best practices and workflow strategies to streamline operations. Call (720) 872-6339 or email howie@howiefentonconsulting.com
Texas University In-plants Gather in Houston
Finding Your “Sweet Spot”
Increasing Value with Expanded Services: In-plant Opportunities to Become a Turnkey Communications Partner
From the Editor: Outflanking Outsourcing
Outside In: How Insourcing Helps In-plants Thrive
Overlooked Opportunities: Shredding It in New York
