Naysayers and Yea-sayers
Every organization has naysayers and yea-sayers. The number of their complaints or compliments can affect—and even determine—the perception of the in-plant.
AARP has two in-plant production facilities: one on the West Coast, which creates much of its outgoing mail campaigns; the other on the East Coast, which focuses more on the needs of its headquarters. Noel's story is about the latter, which is run by Pat Peterson, and its success in growing the volume and types of work it does.
Howie Fenton is an independent consultant who focuses on analyzing/benchmarking the performance of printing operations. Fenton helps companies use metrics, best practices and workflow strategies to streamline operations. Call (720) 872-6339 or email howie@howiefentonconsulting.com
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