Naysayers and Yea-sayers
Every organization has naysayers and yea-sayers. The number of their complaints or compliments can affect—and even determine—the perception of the in-plant.
Fans Over Foes
When you have more fans than critics you have a greater chance of convincing them to try your new and more effective technologies, such as online services and VDP. I was reminded of this during a phone call with Noel Ward, who wrote the article in this issue (page 12) about the success of the AARP in-plant. I had the opportunity to work with AARP last year to identify additional synergies of their multiple sites.
Howie Fenton is an independent consultant who focuses on analyzing/benchmarking the performance of printing operations. Fenton helps companies use metrics, best practices and workflow strategies to streamline operations. Call (720) 872-6339 or email howie@howiefentonconsulting.com
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