Naysayers and Yea-sayers

It's designed around a score of 100. A score below 100 means your customers say that your performance is not as good as the competition; a score between 100-105 means you're average; and a score above 105 means you're superior in your performance. Poor performance is predictive of challenges ahead. Three scores below 100 is average. Four scores below 100 says you'd better be working hard and fast to improve performance. Six or more scores below 100 means there are too many naysayers, the value of the in-plant is being scrutinized and something is going to change.