Preparing for 2013
Though the economy is slowly recovering, parent organizations continue to focus on reducing overhead. In-plants must remain vigilant for ways to decrease the cost of manufacturing, measure improvements and respond to customers' changing needs.
One new expression that is gaining popularity is listening to the "voice of your customer." This is becoming an important part of the strategic planning process because it provides feedback about your customers' changing needs. This can be done with surveys, focus groups or simply by meeting with customers on a scheduled basis.
Howie Fenton is an independent consultant who focuses on analyzing/benchmarking the performance of printing operations. Fenton helps companies use metrics, best practices and workflow strategies to streamline operations. Call (720) 872-6339 or email howie@howiefentonconsulting.com
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