Preparing for 2013
Unfortunately, there are no universal answers about staffing and skill levels. Sometimes, if you have a group of people all doing the same thing and one person performs well, you could consider that an internal benchmark. If you're lucky enough to have someone that you can consider your internal benchmark you could use that person for training and as a basis for measuring performance. But, more often than not, you may need to hire someone to come in to benchmark the performance of your staff.
Howie Fenton is an independent consultant who focuses on analyzing/benchmarking the performance of printing operations. Fenton helps companies use metrics, best practices and workflow strategies to streamline operations. Call (720) 872-6339 or email howie@howiefentonconsulting.com
