To Build Strategic Relevance, Look Outside Your Organization

While the shop could have asked campus IT resources to develop the system, signing on for an existing solution that already met their needs made more sense, Grossman-Naples says.

"SaaS makes it easier to invest in new services," says Adoniou of InfoTrends, eliminating significant capital investments and the need to regularly update systems, while delivering a state-of-the-art solution. Risk also is reduced as the solution can usually be discontinued at any time.