To Build Strategic Relevance, Look Outside Your Organization
Many in-plants are looking beyond the walls of their enterprises—insourcing work to bring new revenue and outsourcing services to bring new value.
"We wanted to make things more digitally accessible and interactive for our customers," says Ari Grossman-Naples, associate director of OSU's Corvallis, Ore.-based in-plant. "It enhances our services. One of my goals when I came here a year ago was to market that, and we have been achieving outstanding results. Our list of registered users continues to grow on a monthly basis."
- Companies:
- Xerox Corp.
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