Big Mission, Bold Plans

• By building capability in digital document management and other ancillary services, the in-plant is preparing itself for the day when even a customer with an appetite for print as hearty as HISD's will come to depend less on hard copy and more on electronic alternatives.

Much of this out-of-the-box thinking has arisen during the tenure of Charlotte "Charlie" Holden, HISD's director of Administrative Services. Holden, who joined HISD 17 years ago as a production manager, has been in her present position for one year, following the retirement of the previous director, Steve Blakely. She was promoted to the post after serving as supervisor of business services, a role in which she oversaw and marketed the department's FM and copier fleet activities.