Big Mission, Bold Plans

Intent Upon Insourcing

Holden says that with the exception of jobs that require embossing and foil stamping, the department seldom has to send anything to outside service providers. In any case, dollars outsourced to trade shops are just a tiny fraction of the revenue insourced from government agencies, educational organizations and not-for-profits. By selling its excess capacity to these external customers, the in-plant earned $1.3 million last year—more than 25 percent of its total budget.