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For Mason, the consistent recognition of great employees is the key to running a successful shop.
"I strongly believe in pats on the back," he says, "and in communication with upper management. Any kind of awards, whether they are monetary or just a compliment, are important."
There is another reason for nurturing a great staff, he says. As the individuals closest to the action at the in-plant, employees are also the source for the most workable solutions to problems as they arise.
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