The Hidden Issues Behind Web-to-Print

Problem Resolution Process

While everyone wants to believe your software will never crash and there will never be productivity issues, the reality is you must plan for the worst. In establishing your contract with a Web-to-print supplier, an important question to ask is what type of turnaround time you can expect when there are problems with the software. Consider how they prioritize and rank problem issues, and ask if they can supply you with a written description of their problem resolution process. You will want to fully understand their internal organizational structure and resources chain of command based on depth of product knowledge and problem resolution skills.