Grab The Reins

"We make sure we enforce the terms of the contract," Hooks explains. The in-plant has a full-time employee who is dedicated to making sure each department is satisfied with the service it is receiving from its copier.

On top of taking over paperwork and maintenance concerns, many in-plants are in charge of providing copier supplies and consumables. Again, this is a way to offer more services to your customers and make the in-plant a more valuable part of the organization.