Grab The Reins

Also, the company will be given a certain amount of clout with the vendor if they know it is a large account. This often equates to better service for the customer.

"Once the vendor understands that all the copiers in the company are interdependent and that you could replace all the copiers in the company if they don't solve a problem, they work harder to solve it," notes McCall, whose in-plant oversees more than 200 copiers on campus.