GPO Facing Formidable Challenges
"If the GPO were providing federal agencies efficient service at a cost that the agencies couldn't match, this wouldn't be an issue," he says.
Improved GPO customer service was one of the main reforms he stressed in his JCP testimony, and he hopes the challenge to GPO will push it toward this. GPO insists it provides strong customer service, with a 95 percent on-time delivery rating for procured printing; a 1998 review found "universal support" among agencies for its procurement program. Cooper counters with a simple observation:
Bob has served as editor of In-plant Impressions since October of 1994. Prior to that he served for three years as managing editor of Printing Impressions, a commercial printing publication. Mr. Neubauer is very active in the U.S. in-plant industry. He attends all the major in-plant conferences and has visited more than 180 in-plant operations around the world. He has given presentations to numerous in-plant groups in the U.S., Canada and Australia, including the Association of College and University Printers and the In-plant Printing and Mailing Association. He also coordinates the annual In-Print contest, co-sponsored by IPMA and In-plant Impressions.
