Gordon Ryan director of design, printing and fulfillment services for the New York State Bar Association brings several lifetimes’ worth of experience to a brand new in-plant facility.

By Mike Llewellyn

Changing Direction

In 1991, when Ryan returned from a nine-month deployment during Operation Desert Storm (he was a first lieutenant in the Army), the job at Spencer was waiting for him. He was soon promoted to a management position, once again overseeing customer service.

While Ryan says he loves the energy of the production floor, his career is also distinguished by a talent for engaging with customers directly—making the deal, closing the sale, keeping everybody happy.