From the Editor: Getting What You Want

One in-plant that does this very well is the subject of our cover story. University of Oklahoma Printing, Mailing and Document Services is thriving, thanks in no small part to its efforts to add services and promote itself. Says Director John Sarantakos: "You have to stay on your toes, thinking constantly of better ways to service the university. The more ingrained you become with your parent company, the broader support you'll receive."