Get Your Shop Online

The $3.2 million operation's core business—course packs, stationery, business cards and flyers—could easily be sent to outside shops, since the university does not mandate the use of the in-plant.

"It was very easy for people to go off campus," admits Newell Fogelberg, director of Printing and Copying Services. To stem the off-campus flow, the in-plant came up with a homegrown online ordering and file submission system called e-print. Though the system enabled clients to send attachments and order online, it was still very limited.