Get The Respect You Deserve

"They're afraid to ask for equipment because they're afraid that means someone's going to look at them," he says. But one way or another, the in-plant is going to get noticed, and it's the manager's job to make that recognition work to the benefit of the in-plant.

To make sure customers know what his in-plant at the University of California, San Diego can do, Manager Larry Fox says his department publishes a service guide in hard copy form and also posts it on the Internet. Customers can access the form and other in-plant features by logging on to BLINK, a campus-wide portal, and locating the in-plant, which goes by the name Imprints - Print Resources. BLINK offers customers a familiar interface, as well as Web-based print submission.