Get The Respect You Deserve

"A lot of managers think they're rated very low on the totem pole," says Mike Renn, assistant vice president for corporate services at Philadelphia-based Mellon Financial.

But this isn't because they lack the expertise needed to win the support of upper management. Rather, Renn says commercial printers have the time and money to sit down with company brass and tell them flat out that they'll do a better job than the in-plant.