Get The Respect You Deserve

"Maybe it's because this is a church, but everyone here respects each other, everyone listens to each other, and I listen to them," says Smith of his 12-employee, Cleveland, Tenn., in-plant. "And that's the best skill I've developed here."

Smith, who worked in commercial printing before arriving at White Wing, says the focus on listening to customers defines the in-plant's customer service. This tactic has worked so well that it has even brought in work from outside the church.