Get The Respect You Deserve

In other words, a happy shop is a productive shop.

"I guess it's a small town thing," he laughs. "When a customer walks in they're met with smiling faces and knowledgeable people."

As a result, Nelson gets a great deal of positive feedback from customers.

"So I know my crew is doing an excellent job."

Also convinced the atmosphere inside an in-plant directly affects the shop's relationship with its customers is Dave "Smitty" Smith, press supervisor for White Wing Publishing House and Press, a division of the Church of God of Prophecy.