Fulfillment Services: Are Printers Getting It?

THE SOLUTION: Learn the software and let a fulfillment specialist teach the client how to utilize it to improve his/her business model. Insist that the application be completed in the most efficient manner.

[2] TOO MUCH DIRECT LABOR. Most fulfillment centers started in support of a printing operation can be operated with two or three direct employees and temporary labor. The first three employees serve as the base for future growth and should be fully cross-trained in warehousing, fulfillment and customer service operations. The most common problem observed in my visits is too much direct labor in the customer service, warehousing and information technology areas.