From Vacation To Vocation

When he came on board in May of 1990, Loeding says the in-plant had only two copiers and a small A.B.Dick press, "but they didn't have anybody to run it." The employees, he says, "really weren't customer oriented at all."

He discovered other inefficiencies, as well.

"I found out we had a forms vendor that we were spending close to $2 million a year with," he says. In addition, jobs were being sent out to many scattered commercial printers, with few records kept of which printer did which job.