From The Editor Good Service

While I'm on a restaurant theme, one time a waitress gave us menus and then forgot about us. When she finally remembered, she was so sorry that she brought us free appetizers. (The theme here: give me free food and I'm always willing to forgive.)

We've all heard air travel horror stories, but good deeds are often unheralded. So here's one: Last year, when illness prevented my wife from flying out west to join me for a short, post-business-trip vacation, an agent at Delta not only gave us a voucher to reuse her ticket, but she voided the change fee I would have otherwise had to pay to take an earlier flight home. A small sacrifice for Delta, but a big payoff in PR (especially now that I've told all of you).