From The Editor Good Service

I'm not much for fast food, and after spending my teenage years sweating over a McDonald's grill I rarely crave the chain's burgers, but a few years ago my wife and I stopped in to sample some new McSandwich. Now, I know all about the late-night workers' quest to keep food under the warming lamps as long as possible to avoid having to cook more, but when I bit into a barely warm bun that night, I was miffed enough to bring it back and ask for a fresh sandwich. The manager not only apologized profusely, but brought free milk shakes over to our table. His class act completely dispelled any negative thoughts I might have had about the restaurant's food.